Terms and Conditions
Effective Date: February 1, 2026
These Terms & Conditions ("Terms") govern access to and use of the Orin Learning platform, software, applications, and related services (collectively, the "Services") provided by Orin Learning LLC ("Orin," "we," "us," or "our"). These Terms form a binding agreement between Orin and:
the institution or organization that enters into a master agreement or order form with Orin (the "Institution"), and
each individual user who accesses or uses the Services ("you" or "User").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Structure of the Relationship
1.1 Contracting Parties
Institutions contract directly with Orin for access to the Services.
Individual Users access the Services either:
through an Institution-sponsored account, or
as an independent subscriber.
Institutions are responsible for their Users’ compliance with these Terms.
1.2 User Roles
A User account may transition from Institution-sponsored access to individual subscription access, including upon program completion, graduation, or termination of an Institution’s relationship with Orin.
Upon such transition:
the User’s continued access to the Services is governed solely by these Terms and Orin’s Privacy Policy applicable to individual subscribers;
the Institution no longer controls the User’s account or ongoing use of the Services; and
data rights and permissions applicable to future use of the Services may change accordingly.
For clarity, data created during Institution-sponsored use remains subject to the Institution’s rights and obligations under applicable law and any agreement between Orin and the Institution.
2. Nature of the Services and AI Limitations
2.1 Educational Decision-Support Only
The Services provide educational decision-support tools only. Orin does not provide legal, medical, therapeutic, employment, or certification advice.
2.2 No Automated Decisions
The Services do not make automated decisions regarding:
grades,
certification,
accreditation,
employment, or
professional qualification.
Any outputs, analytics, or feedback generated by Orin’s AI are assistive only. Final decisions remain the responsibility of Users, Institutions, faculty, or accrediting bodies.
2.3 AI Disclaimer
You acknowledge and agree that:
AI-generated outputs may be inaccurate, incomplete, or biased;
Outputs must be independently reviewed and validated by humans; and
AI outputs are not a substitute for professional judgment.
Orin disclaims liability for decisions made in reliance on AI outputs.
3. Recording, Uploads, and Consent
3.1 Recording Controls
The Services do not record audio or video by default. Recording requires affirmative user action.
3.2 Consent Requirement
You represent and warrant that:
all participants in any recorded session have provided informed consent; and
recordings are obtained and uploaded in compliance with applicable law.
Institutions are responsible for obtaining any required student or participant consent.
3.3 Prohibited Content
You may not upload or process content involving:
protected health information or therapy sessions;
attorney-client communications;
highly sensitive personal data;
content obtained unlawfully or without consent.
Orin may remove prohibited content and suspend access.
4. Education-Specific Compliance
4.1 FERPA and School Official Status
Where applicable, Orin acts as a "school official" under FERPA, performing services for Institutions with legitimate educational interests.
4.2 Data Protection Laws
Orin supports compliance with applicable data protection laws, including FERPA, COPPA, GDPR, and UK GDPR, where applicable.
4.3 Data Role
For Institution-sponsored use, Orin acts as a data processor, processing data on behalf of the Institution. Orin may act as a controller for limited data related to its marketing website or independent subscribers.
5. Fees, Billing, and Suspension
5.1 Fees
Fees may include:
annual institutional licenses;
seat-based fees;
usage-based AI fees; and
individual subscriptions.
5.2 Renewals and Refunds
Subscriptions renew automatically unless terminated in accordance with the applicable order form. Fees are non-refundable except as expressly agreed in writing.
5.3 Suspension
Orin may suspend or terminate access immediately for:
non-payment;
violation of these Terms;
legal or security risk.
6. Data Ownership and Use
6.1 Ownership
As between Orin and the applicable User or Institution:
Users and/or Institutions retain ownership of session recordings, transcripts, and uploaded content ("Customer Content");
Orin acquires no ownership rights in Customer Content.
6.2 License to Orin
Users and Institutions grant Orin a limited, non-exclusive license to process Customer Content solely to:
provide, operate, and maintain the Services;
generate analytics and educational feedback;
improve the Services as expressly permitted under these Terms; and
comply with legal obligations.
7. Model Training and Improvement
7.1 No Training Without Authorization
Customer Content is not used for model training except as expressly authorized by the applicable authorized party, as set forth below and further described in Orin’s Privacy Policy.
For Institution-sponsored Users, authorization may be provided by the contracting Institution through a written agreement, order form, or similar authorization. Individual Users retain the right to opt out at any time in accordance with Section 7.3.
For individual subscribers (including Users who transition from Institution-sponsored access), Customer Content may be used for model training by default, subject to the User’s right to opt out at any time in accordance with Section 7.3.
7.2 Scope of Authorized Training
Where such authorization is provided:
only de-identified and aggregated data may be used;
raw audio or video recordings are never used;
training is limited solely to Orin-controlled models;
Customer Content is not used to train third-party foundation or general-purpose AI models.
7.3 Individual Opt-Out
Any individual User may opt out of model training at any time by submitting a request to Orin’s support team. Upon receipt of such request, Orin will ensure that the User’s data is not used in any future model training, regardless of institutional settings. Opt-out applies prospectively.
Orin may, in its discretion, provide in-product controls to manage these preferences.
7.4 No Human Review for Training
Orin does not conduct routine human review of Customer Content for training purposes. Human access may occur only where necessary for security, legal compliance, abuse investigation, or customer-requested support.
8. Acceptable Use
You agree not to:
misuse the Services;
reverse engineer or attempt to extract models or source code;
upload prohibited content;
interfere with system security or performance.
9. Intellectual Property
The Services, including software, models, and documentation, are owned by Orin and protected by intellectual property laws. No rights are granted except as expressly stated.
10. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORIN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.
11. Limitation of Liability
11.1 Institutional Customers
Orin’s aggregate liability to an Institution is limited to the fees paid in the twelve (12) months preceding the claim.
11.2 Individual Users
Orin’s aggregate liability to an individual User is limited to $1,000 USD.
Orin shall not be liable for indirect, incidental, consequential, or punitive damages.
12. Dispute Resolution and Governing Law
12.1 Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
12.2 Arbitration
Individual Users agree to binding arbitration of disputes.
Institutions may resolve disputes in courts of competent jurisdiction in New York.
13. Data Retention
Orin retains Customer Content and other data for as long as reasonably necessary to provide the Services, fulfill contractual obligations, and comply with applicable legal, regulatory, audit, or accreditation requirements. Upon termination or expiration of an account, Orin will delete or de-identify Customer Content within a reasonable period, unless retention is required or permitted by law.
14. Changes to These Terms
Orin may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
14. Contact Information
Orin Learning LLC
247 Bedford Ave. Buffalo, NY 14216
suppot@orinlearning.com